The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practice, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripheral, server, databases and related IT documentation.
Record and maintain CI attributes & IT service dependencies
Establish & track CI ownership and accountability
Track CIs by type, owner, dept., environment, status and vendor
Establish relationships within and between IT services and CIs
Maintain data integrity through audit tracking & change logs
Determine CI statu, generate compliance reports
Link CIs to specific documentation including policie, processe, procedures and supporting reference materials
Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
Custom report, record duplication and data export functions
Dynamically update IT Service and CI relationships
Generate business-specific IT Service Catalog with pricing
Import, export and dynamically update CI information
And many more features!
The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:
Configuration Management Policy Template / Example
Configuration Management Process Overview / Example
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